Shipping and Returns

ORDERS & SHIPPING

Original Artworks

Available to be shipped worldwide. Shipping rates will be calculated based on the size and material of the artwork. Original artworks will be couriered.

​Limited & Open Edition Prints

Free shipping in Australia.

We use ‘Parcel Post’ tracking service via Australia Post. Orders may take 3 – 5 business days to arrive once processed depending on your location. For regional areas, delivery may take up to 7 business days.

​International orders
Standard international flat rate shipping: AUD $35.00. We use standard International shipping with tracking via Australia Post. Orders may take 7 – 21 business days to arrive once processed.

Please note international orders may attract customs duties and taxes and as the recipient, you will be responsible for paying these costs to release the goods from customs upon arrival. We have no control over these charges as customs policies vary from country to country.

​Pick up from studio

Original artworks and prints are able to be picked up from the studio free of charge. You will be provided with this address once the order has been confirmed.

​Order status and tracking

Once you have placed your order, you will receive a confirmation email. If you do not receive a confirmation email, email jill@jillbrailsford.com. For orders within Australia, you will receive an email with your tracking number you can use on the Australia Post website to track the status of your parcel.

Please allow up to 7 days before querying your parcel. If you do not receive your parcel in the timeframe specified, please email jill@jillbrailsford.com and provide us with your name, contact number and order number.